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geoning workload of academic librarians: diminished resources for universities at large, including reductions of library staff; an increasingly managerial or corporatised style of governance at the highest levels; and an explosion in the complexity and sheer quantity of work to be done, largely due to the expansion of the role of information technology…more work, not less, as systems increase in diversity and complexity.'
'[An] illusion of economy [is] created by a reduction in reference statistics, because information technology often requires much more intensive and time-consuming "front-end" instruction than traditional facilities…users expect more than they used to: they will often have a computer and internet connection at home, and it is the librarian's expertise that they need. In the field of reference this means a longer interview, and therefore fewer interviews in a given period of time.'
'Unless there are mechanisms whereby librarians can control their workload, it will inevitably increase without limit, and the quality of work and of life both will continue to plummet.'
'A threshold set by the librarians will have the greatest likelihood of being appropriate…An institution's own librarians are best suited and best placed to know what it can accomplish successfully.'
'Academic librarians' work consists of at least 3 distinct activities: professional practice, academic service and research or professional development …The balance among them must be recognized, and the opportunity to accomplish all of them provided.'
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